Tips to protect pipes during ongoing statewide below-zero temperatures
MECHANICSBURG, Pa. (Jan. 28, 2026) – As temperatures across the Commonwealth reach
sub-zero levels, Pennsylvania American Water encourages customers to prepare their home
and pipes, providing handy tips to help avoid costly repairs and unwanted stress from frozen
pipes. The company also reminds customers that internal plumbing is the responsibility of the
homeowner.
“It’s important that customers take steps to protect their pipes from freezing, especially during
extended cold periods like we’re experiencing now,” said Pennsylvania American Water Vice
President of Operations Jim Runzer. “Taking time to prepare and regularly checking on your
pipes during extremely cold days will help ensure you and your loved ones stay safe and
comfortable.”
To prepare now, customers should:

• Know how to shut off your water: Locate your main water shut-off valve. In many
  homes, it is located near the water meter or close to where the water pipe enters the
  home. Hang an I.D. tag on the valve so it can be found quickly during an
  emergency. Download a tag to print here.
• Test your main water shut-off valve: Once located, test the shut-off valve by closing
  it. Once completely closed, check sinks and other water fixtures to ensure the shut-off
  valve is working properly.
  o Ball valves generally only require a quarter turn to close.
  o Gate valves are generally closed by turning the handle clockwise and should turn
  easily.
  o If the valve does not close easily, it may need to be serviced.
  o Bonus: While you are there, check your incoming water service
  line material! Pennsylvania American Water is working with customers
  to identify their service line material. If they are found to be made of lead or
  galvanized steel, they will be replaced in the future.
  Visit pennsylvaniaamwater.com/leadfacts for information and easy 3-step
  instructions.
• Check sprinkler or irrigation systems: Make sure everything is turned off and fully
  drained.
• Eliminate sources of cold air near water lines: Check for pipes in areas that might be
  prone to freezing, such as crawl spaces, unheated rooms, basements, garages and

exterior walls. Fix drafty windows, insulate walls around pipes and plug drafts around
doors.

• Protect your pipes: Where pipes are exposed to cold, wrap them with insulation or heat
  tape (even fabric or newspaper can help).
  When temperatures stay below freezing:
• Give pipes a helping hand: If pipes run through cabinets or vanities, open the doors to
  let warmer room temperatures flow in.
• Keep water moving through the pipes: Allow a small trickle of water to run. The cost
  of the extra water is typically lower than the cost of repairing a broken pipe.
  If pipes freeze:
• Shut off the water immediately: Do not attempt to thaw pipes without turning off the
  main water shut-off valve.
• Thaw a frozen pipe by warming the air around it: Use a hair dryer, space heater or
  hot water. Do not leave space heaters unattended and avoid using kerosene heaters or
  open flames.
• Once pipes are thawed: Slowly turn the water back on. Check pipes and joints for any
  cracks or leaks potentially caused by freezing.
  When customers are away from home, consider the following:
• Set your thermostat at 55 degrees to prevent freezing.
• Have a friend, relative or neighbor regularly check the property to help ensure the
  heat is working and the pipes have not frozen.
• Consider purchasing a freeze alarm. The alarm will call a user-selected phone
  number if the inside temperature drops below 45 degrees.
  Find more cold weather protection tips here.
  About American Water
  American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
  the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe,
  clean, reliable and affordable drinking water and wastewater services to more than 14 million
  people with regulated operations in 14 states and on 18 military installations. American Water’s
  6,700 talented professionals leverage their significant expertise and the company’s national size
  and scale to achieve excellent outcomes for the benefit of customers, employees, investors and
  other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X
and Instagram.
About Pennsylvania American Water Pennsylvania American Water, a subsidiary of American Water, is the largest regulated water utility in the state with 1,200 dedicated employees working to provide safe, clean, reliable and affordable water and wastewater services to approximately 2.4 million people.
Media Contact:
David Misner Senior Manager, External Communications Pennsylvania American Water
717-261-7525
david.misner@amwater.com